















HIRING
CUSTOMER SUPPORT EXECUTIVE
At GrowthClub, we’re on a mission to empower creators, marketers, and solopreneurs with world-class learning experiences. As we grow, we’re looking for a Customer Support Executive who’s warm, responsive, and genuinely cares about helping our learners succeed.
🚀 About the Role
As our Customer Support Executive, you’ll be the first line of contact for learners enrolled in our courses. Your role is to make their experience smooth, enjoyable, and hassle-free — whether that’s solving issues, answering queries, or guiding them through the platform.
You’ll work closely with our operations and content teams to ensure timely responses, helpful resolutions, and delightful interactions.
We’re looking for a visual storyteller who can turn ideas into powerful designs that inspire, engage, and educate. As our in-house Graphic Designer, you’ll work closely with our content and growth teams to create impactful graphics for:
Be a key part of India’s creator-first ed-tech brand
Collaborate with top educators, marketers, and creators
Freedom to experiment and showcase your creative direction
Opportunity to grow into community, ops, or content roles
🎯 What You'll Do
Respond to learner queries via WhatsApp, email, and community platforms
Collect feedback and identify patterns to improve learner experience
Guide users through course access, payment issues, certificates, and login support
Maintain clear documentation of tickets, FAQs, and common support scenarios
Assist with onboarding new learners and sharing timely updates
Collaborate with the team to make support more proactive, not just reactive
🛠️ Tools We Use
WhatsApp Business
Google Sheets
Canva
💡Who Shall Apply
Have 1–2 years of experience in customer support or learner success
Can write clearly and speak in a warm, conversational tone
Are empathetic, patient, and a strong communicator
Love solving problems and helping people
Are comfortable using support and communication tools
Bonus: Have worked in ed-tech, cohort-based courses, or community-led platforms