HIRING

CUSTOMER SUPPORT EXECUTIVE

At GrowthClub, we’re on a mission to empower creators, marketers, and solopreneurs with world-class learning experiences. As we grow, we’re looking for a Customer Support Executive who’s warm, responsive, and genuinely cares about helping our learners succeed.

🚀 About the Role

As our Customer Support Executive, you’ll be the first line of contact for learners enrolled in our courses. Your role is to make their experience smooth, enjoyable, and hassle-free — whether that’s solving issues, answering queries, or guiding them through the platform. You’ll work closely with our operations and content teams to ensure timely responses, helpful resolutions, and delightful interactions. We’re looking for a visual storyteller who can turn ideas into powerful designs that inspire, engage, and educate. As our in-house Graphic Designer, you’ll work closely with our content and growth teams to create impactful graphics for:
Be a key part of India’s creator-first ed-tech brand

Be a key part of India’s creator-first ed-tech brand

Collaborate with top educators, marketers, and creators

Collaborate with top educators, marketers, and creators

Freedom to experiment and showcase your creative direction

Freedom to experiment and showcase your creative direction

Opportunity to grow into community, ops, or content roles

Opportunity to grow into community, ops, or content roles

🎯 What You'll Do

Respond to learner queries via WhatsApp, email, and community platforms

Collect feedback and identify patterns to improve learner experience

Guide users through course access, payment issues, certificates, and login support

Maintain clear documentation of tickets, FAQs, and common support scenarios

Assist with onboarding new learners and sharing timely updates

Collaborate with the team to make support more proactive, not just reactive

🛠️ Tools We Use

WhatsApp Business

WhatsApp Business

Google Sheets

Canva

Canva

💡Who Shall Apply

Have 1–2 years of experience in customer support or learner success

Can write clearly and speak in a warm, conversational tone

Are empathetic, patient, and a strong communicator

Love solving problems and helping people

Are comfortable using support and communication tools

Bonus: Have worked in ed-tech, cohort-based courses, or community-led platforms

✨ Apply Now

CUSTOMER SUPPORT EXECUTIVE - Job Application (#11) (#12) (#13)
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